2016 WINNER, UNSUNG HERO AWARD
Facilities & Patient Experience Manager at Central and North West London NHS Foundation Trust
James was nominated for his work improving the day-to-day lives of patients at Central and North West London NHS Foundation Trust. He is a Facilities & Patient Experience Manager introducing lots of new initiatives to improve patients’ stay in the hospital by organising regular entertainment for them.
He works with patients whose physical abilities have been impaired due to illness, and colleagues have praised him for introducing many new initiatives to improve their stay in the hospital.
From giving the ward a new coat of paint to organising regular entertainment for patients, James has ensured patients always have something to keep them occupied, which can be so important in keeping people’s spirits up when they are unwell.
It can be easy to forget that patients may only be seen by their doctor for a very short space of time. It’s vital that they are looked after even when they are simply resting in bed, and James is someone who is truly dedicated to making that happen.
"I think there's a lot of opportunities for rewarding efforts like this and it was great to be recognised" - James Long.